NYCHA will automatically transfer your information to the new payment processing service. If you currently receive your rent statement online or if you have a recurring payment set up, your information was transferred to the new system. You will receive an email letting you know your information has been moved over to the new system with a temporary password. Please sign on and create a new password and review the transferred information for accuracy.
If your rent is paid via benefits you receive from the NYC Human Resources Administration, please review the monthly rent statement to be sure that last month’s payment was received and that no other charges are due. If additional monies are due, please mail your payment with the remittance slip in the enclosed envelope to the address printed on the slip.
Find a HUD-approved housing counselor in your area online or call 1-800-569-4287 to find a local housing counseling agency Housing Counseling Agency: an organization with experts who provide advice on buying a home, renting, avoiding mortgage default (missing a payment) and foreclosure, and credit issues. . The counselor may be from a non-profit organization approved to offer advice on housing assistance.

People with low income Low Income: a total family income that’s no more than the Section 8 low-income limit established by HUD. Individuals are considered one-person families. , seniors Senior: for housing benefit eligibility purposes, a person who is 62 or older. , and people with disabilities Person with a Disability: a person whose physical or mental impairment substantially limits one or more major life activities, such as eating or walking. may qualify for help from the U.S. Department of Housing and Urban Development (HUD) to get affordable rental housing. HUD doesn't own rental property. It gives money to states and building owners, who in turn provide low-income housing opportunities.

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