Whether you pay your rent by phone, mail, online, or in person at a payment center, your rent is due on the first day of each month. Paying your rent on time is the most important thing you can do to support your development’s services and amenities. Residents who do not pay their rent on time are subject to legal action and possible eviction. If you have an unexpected change in your income, please see your development manager. We can help you get financial counseling or adjust your rent, if warranted. If you have any questions related to rent payments or e-Bills, please contact the Customer Contact Center at 718-707-7771.
If your rent is paid via benefits you receive from the NYC Human Resources Administration, please review the monthly rent statement to be sure that last month’s payment was received and that no other charges are due. If additional monies are due, please mail your payment with the remittance slip in the enclosed envelope to the address printed on the slip.